Shipping Policy

Last updated: July 24, 2026

Welcome to The Candi Shop

Thank you for shopping with us!

Every product is carefully handcrafted and packaged with love to provide a luxurious, sweet-inspired self-care experience. Please review our processing and shipping guidelines before placing your order.

Processing Times

Because our products are handcrafted in small, intentional batches, we require time to carefully prepare, inspect, package, and process each order.

Standard processing time: Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Processing time begins on the first business day after your order is placed. Processing time is separate from the carrier’s estimated delivery time.

Launches, Holidays, and Promotions

During product launches, holidays, restocks, sales, or major promotional events, processing times may be extended because of increased order volume.

If we are unable to ship your order within the stated processing period, we will contact you using the email address provided at checkout and provide available options, which may include accepting the delay or canceling the unshipped order for a refund.

Order Tracking

Once your package has been processed and transferred to the shipping carrier, you will receive a shipping-confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking updates to appear after receiving your shipping confirmation.

Shipping Destinations

The Candi Shop currently ships within the United States.

Carrier delivery times are estimates and are not guaranteed. Delivery may be affected by weather, holidays, carrier disruptions, seasonal volume, or other circumstances outside our reasonable control.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please verify your:

• Street address
• Apartment, suite, or unit number
• City, state, and ZIP code

Contact us immediately at support@thecandishop.online if you notice an address error.

We cannot guarantee that an address can be changed after an order enters processing or fulfillment.

If an order is returned to us because of an incorrect or incomplete address, an unclaimed package, or a refused delivery, the customer may be responsible for additional shipping charges before the order can be resent.

Original shipping charges are generally nonrefundable unless required by law or the shipping problem was caused by The Candi Shop.

Carrier Delays

Once an order is transferred to the shipping carrier, delivery is handled by that carrier.

The Candi Shop is not responsible for carrier delays caused by severe weather, transportation disruptions, holidays, customs activity, labor interruptions, incorrect addresses, or other events outside our reasonable control.

However, we will provide reasonable assistance when a customer experiences a delivery issue.

Packages Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check your mailbox, porch, garage, side doors, and other delivery areas.
2. Ask household members or neighbors whether they accepted the package.
3. Allow one additional business day because some carriers mark packages delivered shortly before final delivery.
4. Contact the shipping carrier and request delivery details.
5. Email us at support@thecandishop.online with your order number.

We will review the situation and assist with available carrier or shipping-insurance procedures. Replacement or refund eligibility will depend on the circumstances, available documentation, carrier findings, insurance coverage, and applicable law.

Lost Packages

If your tracking information has not updated for an extended period or your package appears lost, contact us at support@thecandishop.online.

We may ask you to confirm your shipping address and cooperate with a carrier or insurance investigation.

Claims must be submitted within any deadlines required by the applicable carrier or shipping-insurance provider.

A replacement or refund is not automatic while a carrier investigation is pending. Each situation will be reviewed individually.

Damaged, Leaking, or Incorrect Orders

Please inspect your order promptly after delivery.

Contact us within 48 hours of delivery if your order arrives:

• Damaged
• Broken
• Leaking
• Defective
• Missing an item
• Containing the wrong product

Email support@thecandishop.online and include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the outer shipping package
• Clear photographs of the shipping label
• Clear photographs or video of the damaged, leaking, incorrect, or missing product
• Photographs of all packaging materials

Please keep the damaged product, box, and packaging materials until we complete our review. The carrier or insurance provider may require them during the claim process.

After reviewing the claim, we may offer an appropriate replacement, store credit, or refund depending on the circumstances and applicable policy.

Fragile and Handcrafted Products

Our body oils are packaged in premium glass bottles and may include delicate pumps, caps, labels, and decorative packaging.

Each order is packaged with care, but minor cosmetic variations may occur because of the handcrafted nature of our products.

Variations may include:

• Slight differences in product color
• Natural ingredient settling
• Minor differences in fragrance appearance or intensity
• Small variations in labels or packaging placement
• Packaging changes made during product improvements or restocks

These minor variations do not necessarily indicate that a product is defective.

If natural settling occurs, gently shake the product before use when appropriate.

Order Cancellations and Changes

Please review your order carefully before submitting it.

Contact us immediately if you need to request a cancellation or change. We cannot guarantee that changes or cancellations can be completed after processing has begun.

Once an order has shipped, it cannot be canceled.

Questions About Your Shipment

Our customer-support team is available to assist you.

Email: support@thecandishop.online
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time

Please include your full name and order number when contacting us.

Because life is sweeter when you smell unforgettable.